These days, the hospitality sector usually refers to the visitor experience.
The guest experience refers to the visitor’s engagement and happiness with your vacation rental, just how the word “customer experience” is used to characterise customer usability in other sectors.
It starts as soon as the visitor even considers making a reservation for your resort and lasts until check-out (and beyond!).
However, delivering a fantastic visitor experience is not without its difficulties. Here are five quick strategies to manage your guests’ experience.
1. Make the check-in process fast and easy.
Making contact with your visitors in advance of check-in is the first step in ensuring they have the best possible guest experience. Making sure the check-in procedure is swift and simple is the next step.
Your visitors could be arriving at the hotel exhausted after a long trip or drive and eager to begin their holiday. They don’t feel like listening to instructions or signing any paperwork.
The best course of action is to organize all the little aspects beforehand.
2. Make a home handbook available
There is nothing more stressful than fumbling with the AC control or scouring endlessly for additional towels when a visitor is staying at your vacation rental.
Things that are clear to you may not be so obvious to your visitors, so you should provide them access to a well-organized house handbook or set of house rules that contains all the information they need to know about your rental.
Not only will have all of this information available make things simpler for your visitors, but it will also cut down on queries and save up your time.
3. Get in touch with your visitors in advance
There are certain unknowns when renting a vacation home; arrival, check-in, and even cleaning standards might differ from one property to the next.
Making contact with your visitors ahead of time and explaining your expectations can comfort them and make their arrival less stressful. Having all the information readily available in their email can go a long way with your visitors since there are several things to worry about while traveling.
Confirm the reservation by contacting them, and be sure to provide as much information as you can in advance.
Why not round out your visitors’ stay with some more recommendations? They have reserved with you for a reason; they’re seeking an experience that your property can provide.
Your rental will become the focal point of your visitors’ trip if you provide them with more information about the neighborhood, including details on the local restaurants, activities, and picturesque sites.
A strategy focused on the guest experience will make hospitality the focal point of your visitors’ trip. These suggestions are easy to implement and will significantly improve the value of the experience you provide for your visitors.
5. Provide early check-in or late check-out options
Your visitors may need to check out sooner or remain longer than you normally allow. Give your visitors the option of early check-in or a late check-out if your schedule permits.
These additional hours may make a big difference for your visitors who are trying to get the most out of their vacation time.
They could be able to sleep in before a long trip home, avoid having to wait inconveniently at the train or airport, etc.
By providing these extra hours, you may increase the amount of money you make from each visitor in addition to improving their experience.