Superhost designation is the frosting on the Airbnb cake, reserved for the most worthy hosts. Achieving this renowned status not only comes with a gleaming badge, but it also means that your listings will appear first in an Airbnb search, bringing you more visitors and, in turn, more profit. Not to mention the unrestricted bragging rights that come with it.
So, what’s the plan? Here’s a step-by-step guide to earning Superhost rank and all the rewards that come with it.
Step 1: Every year, entertain at least 10 people.
It seems a straightforward process, particularly if you have numerous residences to rent out. If you have trouble meeting this criterion, update your listings’ profiles with high-resolution photographs of your rentals that show them off to their greatest advantage and appeal to tourists. Consider a limited-time promotional discount since no one can resist a good deal, and the additional reservations will more than make up for the price difference in the long run.
Step 2: Interact with visitors. Quickly
Make a mental note of the following rule: always answer as soon as possible. Remember it now. Do you understand now? Good.
Airbnb uses its calculation once a year to calculate the average time it takes you to react to new messages. A minimum response rate of 90% is required to pass the exam. This may be the most challenging aspect of being an Airbnb host, but automated solutions may help. Guests may get pre-written messages from property management software systems such as Guesty at particular moments throughout their stay. Each message seems personalized since your visitors’ information is put into the template. What’s even better?
If a visitor asks a question to which you do not have an answer, the best thing you can do is respond as soon as possible with a brief note stating that you will get back to them as soon as you do. The response time is what Airbnb considers, not the content of the answer.
If you currently use Guesty and have many listings, you may want to look into using our Guest Communication Service, which is available 24 hours a day, 7 days a week. From booking to check out, our staff of expert receptionists will handle all of your visitor inquiries, increasing your response rate and guaranteeing excellent guest experiences.
Step 3: At least 80% of the time, get 5-star reviews.
What goes around comes around in our business, including everything from service to reviews. Earn a 5-star review by providing 5-star service.
Airbnb will remind your visitors to submit a review, but you should feel free to ask them for a 5-star rating directly. After all, you put in the effort. Therefore you deserve the recognition.
Don’t be alarmed by a few negative reviews here and there. Remember that you just need 80 percent of your reviews to be 5-stars to pass this test, giving you some leeway. If a negative review is honest, use it as a chance to learn from it and improve as a host. Don’t worry if you get a few less-than-five-star reviews; Airbnb will provide you with personal metrics on your ratings and even consider progress.
Step 4: Don’t Give Up!
As a host, you have several responsibilities to your visitors, some of which begin even before they arrive. The first obligation comes when your visitor hires your rental; you have agreed to host them. Using an efficient centralized calendar to guarantee the availability represented on each booking site is correct and up to date can help you avoid having to cancel due to duplicate reservations. Make sure to mark your calendar long in advance if you’ll be out of town, at your cousin’s wedding, or GuestyVal. Do not cancel until it is really necessary.
This rule is only broken in the case of crises or unavoidable situations. Airbnb has highlighted the proper procedure to follow in such situations on its website and promises to assist you with the cancellation process.
You’ve made it almost to the finish line.
You should acquire your Airbnb Superhost badge in no time if you follow these four steps, and after you’ve won your medal of honor, there’s just one thing left to do: keep it safe.
Step 5: Maintain a 4.8 rating at all times.
To keep this illustrious position, you must continue to be a fantastic host. Even after acquiring the prestigious title of Airbnb Superhost, you must complete the processes necessary to become one. If your rating falls below 4.8, you will lose your recognition and will have to start the process again.
Start Today is the day to put the puzzle pieces together.
Don’t take our word for it if you’re still not convinced that being an Airbnb Superhost is worth the effort.
“Obtaining Superhost accreditation establishes immediate trust and separates you from the crowd,” says Superhost Richard Fertig, founder, and CEO of Short Term Rental University. It has increased my conversion rate and allowed me to charge somewhat higher prices as a result. Furthermore, it raises one’s hosting as we strive to maintain our Superhost reputation by providing the finest service possible. In a nutshell, it’s a goal worth pursuing and a badge of honor that every host should strive for.”
It may seem to be a significant amount of labor, but if it were simple, everyone would do it! Superhost designation will improve your company and place you in the top tier of property management, so it’ll be worth the work in the end.
You’ll be a Superhost in no time if you follow these easy instructions.