LEGAL INFORMATION

Privacy Policy

LAST DATE UPDATED:  August 16, 2016

 

Thank you for using Lodgable.  We wrote this policy to help you understand what information we collect, how we use it, and what choices you have. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy. This Privacy Policy is effective as of the last date updated listed below:

 

1. INFORMATION COLLECTION

  • The information we collect from our Users is clearly set out on the web page on which we collect it. The information includes but is not limited to name, company, email address, phone number, postal address, billing address, telephone number, username, and password.
  • Lodgable does not knowingly or intentionally collect Personal Information from visitors who are under the age of eighteen (18). Any access to or use of the Site, System or Services by anyone under 18 is expressly prohibited under our Terms of Use policy.
  • We also collect the Internet Protocol (IP) address and Cookie information of our Users.
  • We do not store credit card numbers of our Users. In order to pay for the fees related to our Services, we use third party payment processors that will store credit card numbers of our Users in a secure PCI compliant environment.
  • Users may provide information of their properties that they manage or advertise using our Services. This property information, including but not limited to the property name, description, location, amenities, calendar, rates, photos and other appropriate information, is available to the public and can be viewed by any user as it serves the purpose of advertising the property. The property information may also be sent to our affiliates, subsidiaries, partners, service providers, or other third parties (Lodgable Parties) for the purpose of advertising the property.
  • We may use a third party to gather information about how our Users use our Site and System.
  • You may in connection with some but not all of our Services have the ability to allow others (Team Members) access to your account. If you choose to allow others access to your account, you will need to provide the individual's name, email address, and create a temporary password. We will automatically send your guest a one-time email inviting him or her to visit the Site. The individual may contact us at [email protected] to request that we remove this information from our database. Note that by providing Team Member access to your account, you will also be providing the Team Member access to any Personal Information in your account with the respect to the permission level you assign them. While the Team Member agrees to our terms of use automatically by using the Site, System, or Service, we take no responsibility for any collection, use or disclosure of your Personal Information by your Team Member. It is your responsibility to ensure that your Team Member complies with privacy standards that are no less stringent than our own.

 

2. INFORMATION USAGE

We collect information about our Users in order to promote the Services, customize the Services to the individual needs of our Users, understand and optimize how our Services are used, support and assist our Users in using the Services, improve the Services and contact the Users with important Service updates and to send messages that are integral to the Services. You agree that we may use your personal data for the following purposes:

  • For the services or to support your request;
  • To contact you from time to time with user or service updates;
  • To send other messages that help us provide our services on the Site;
  • To assist people you have done (or have agreed to do) business with.  For example, if you are a homeowner and a guest who has booked or inquired with you needs your details we may pass them on;
  • To customize, measure, report on and improve our services, content and advertising;
  • To promote services related to the Site or those of the Lodgable Parties;
  • To compare information for accuracy, and verify it with third parties;
  • To prevent, investigate or prosecute activity we think may be potentially illegal, unlawful or harmful and
  • To enforce our Privacy Policy and/or the Lodgable Terms or any other purpose referenced herein or therein.

 

3. INFORMATION SHARING AND DISCLOSURE

  1. We have business partners, including but not limited to tracking companies to analyze the Website visit of our Users for our own statistical use, advertising companies to serve ads when Users visit the Websites and payment processing companies to process payments from our Users. These third parties are authorized to use the personal information of our Users only as necessary to provide these services to us. We also use demographic information to tailor the Site and we share that information with third parties so that they can build up a better picture of our customer base and general consumer trends.
  2. In certain circumstances we may need to disclose the personal information of our Users as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect the safety of our users or the safety of others, investigate fraud, or respond to a government request, if we are involved in a merger, acquisition, or sale of all or a portion of its assets. We will notify our users via email and/or a prominent notice on our Website of any change in ownership or uses of personal information to any other third party with the User’s prior consent to do so.
  3. Information collected from our Users may be stored and processed in the United States UK, EU or other countries and by using the Services, our Users acknowledge and agree that they may be transferring their personal data outside of the country in which they have contributed it, and that they consent to any such transfer of information outside of their country.

We may also share your personal data with:

  1.  One of our partners if you've requested their services or if you’ve requested to be provided with information by them;
  2. Another member if you have done business with them;
  3. A third party performing services on our behalf;
  4. Companies in the Lodgable group and/or affiliates; or
  5. Other companies or business entities, for example, if we are thinking of a merger with or sale to that  company or business entity;
  6. Other companies we work with to feature all or part of our subscriber's rental units or otherwise provide promotional or other services related to Lodgable or the Lodgable Parties business.  This might include featuring your listings and photographs on other websites;
  7. Any third party you have asked us to share your personal data with – such as Facebook, Google, or LinkedIn, if you have asked us to connect with your social media account;

You may have accessed our website through a hyperlink from the website of one of our trading partners.  If so, you consent to your personal details and purchase information, including behavioral patterns, being shared with that trading partner in accordance with our contractual relationship with them.

In the unlikely event that any part of Lodgable is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred.  Potential purchasers and their advisors may have access to data as part of the sale process. However, use of your personal information will remain subject to this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy, or administration. Our customer database could be sold separately from the rest of the business, in whole or in a number of parts.  It could be that the purchaser's business is different from ours, too.

 

4. NEWSLETTER

If you sign up as a member on the Site, you may receive newsletters from Lodgable or a Lodgable Party. We may offer different newsletters from time to time intended to enhance the services we or they offer. Users may choose to stop receiving our newsletter or marketing emails anytime by following the unsubscribe instructions included in these emails, or contacting us at [email protected].  

5. SURVEYS

We also use surveys to collect information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.  

6. MOBILE APPLICATIONS

When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

 

7. STORAGE OF ONLINE BANKING CREDENTIALS

We collect Personal Information directly from you and only obtain Personal Information from other organizations (e.g., your bank or other third-party service providers) when you provide us with the account numbers, passwords or other credentials required to retrieve the Personal Information and for the purpose of providing you with our Services. You may choose to provide your online banking information, for the purpose of importing transactions into Lodgable and reducing your manual entry workload. You may also be asked to provide banking information when setting up your merchant account to use with our point of sale system through one of our partners for the purpose of receiving or transferring money. To provide improved security and reliability, Lodgable does not store any of your bank information on our servers. Our Third party providers use encryption and secure PCI compliant storage protocols to protect Lodgable customer data. We use and disclose the Personal Information only as described in this policy and the Lodgable Terms.

 

8. TELEPHONE CALLS

As well as collecting data online and from correspondence, we may also speak with you face to face (for example at an Owner’s meeting) or by  telephone.  We frequently record telephone conversations.  Those recordings are also governed by this Privacy Policy and we keep this data in the same way that we keep other data.  Recordings of calls may also be transferred to locations or processed worldwide.

 

9. INQUIRIES AND OTHER ELECTRONIC COMMUNICATIONS

Guests may send inquiries to subscribers via links on a third party listing site. Further, guests and subscribers may communicate with each other via tools on the third party site or by using lead management tools provided by Lodgable. If you choose to send an inquiry or respond through these either the third party site or lead management tools provided by Lodgable, your personal information, including your email address and any other information you supply (unless the Site specifies otherwise),will be visible to the member in question so that they might reply directly to you. Your details may also be sent to us and we have access to those communications even if you contact the member directly. If members and travelers further engage in communications through a Site, we also have access to those communications, which we monitor for trust and security purposes. Additionally, those inquiries and messages may be hosted on, be processed by or transmit through our servers. If you engage in such communications and call the other party, you may be asked to leave a return telephone number. Do not share information in the email or phone call that you are not prepared to allow such person and Lodgable to have, including, but not limited to, credit card and bank account information. In addition inquiries and messages can be sent to the individual member you selected and to our system. Our customer service team may share such communications with members. We may also from time to time, use third party e-mail servers to send and track receipt of such communications, and analyze the pattern of such communications for trust and security purposes as well as to gather data, such as inquiry and booking data (on an anonymous basis), to assist us in better understanding our business.

 

10. SECURITY

The security of our Users’ personal information is important to us. When our Users enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We take reasonable steps to protect our User’s information and  have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

  1. To protect against unauthorized access to your use of the Site;
  2. To ensure no-one else uses the Site while your machine is logged on to the Site (including by logging on to your machine through a mobile, Wi-Fi or shared access connection you are using);
  3. To log off or exit from the Site when not using it;
  4. Where relevant, to keep your password or other access information secret.  Your password and login details are personal to you and should not be given to anyone else or used to provide shared access for example over a network; and
  5. To maintain good internet security.  For example, if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access to those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure.  If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us.  You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.

If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Credit card information is generally stored by our credit card processing partners and we ask them to keep that data secure.  We also use third parties to help us optimize our website flow, content and advertising.

Please note that no data transmission over the Internet or information storage technology can be guaranteed to be totally secure. As a result, whilst we strive to protect our User’s information, we cannot ensure or warrant the security of any information which they send to us, and the Users do so at their own risk.

 

11. PHISHING OR FALSE EMAILS

If you receive an unsolicited email that appears to be from us or one of our members that request personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We will send you an email to activate your account, but will not ask for personal information via email.  If you receive a message asking for personal information,  do not provide the information.  Please contact us at [email protected] if you get an email like this.  

12. COOKIES

We may use cookies, for example, to keep track of our users’ preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

 

13. LINKS TO THIRD PARTY WEBSITES

Our website includes links to third party websites whose privacy practices may differ from ours. If Users submit personal information to any of those sites, the User information is governed by their privacy statements.

 

14. INFORMATION ACCESS AND UPDATE

Users can view and edit their account information we have about them at any time via their account on the Lodgable System.

 

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this policy from time to time. To keep up-to-date with our policies, please check this page frequently. The new version of this Privacy Policy will immediately take effect, and will govern the usage of the Services and your relationship with us.

 

16. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

<pWe will retain your personal data only as long as is necessary for the purposes to which you consent under the Lodgable Terms and this Privacy Policy, or as is required by applicable law, and then we will delete it within a reasonable amount of time after the account has been closed.  

17. CONTACT

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at [email protected].

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